Cancellation Policy

If you fail to attend or fail to notify of cancellation at least 24 hours in advance of the scheduled appointment you will be charged our cancellation fee:

£35 cancellation fee for all GP appointments: Consultations, Medicals, Wellness checks, Surgical procedures

£20 cancellation fee for all Blood Tests, Covid Swabs, Vaccine Appointments

A rescheduling fee as above (£35 for GP Appointments & £20 for Blood Tests) will be charged if you wish to change your appointment on more than two occasions.

Appointments can be rescheduled or cancelled if you contact us more that 24 hours before the appointment and and a refund issued. Please note refunds take 5-10 working days to appear in account

We do our best to work with our clients to ensure the best service possible. In circumstances out of your control, such as illness we will of course provide a refund.

If you have already availed of our service but no longer require the test result- for example if you have had a travel PCR COVID swab test- we cannot offer a refund as we have provided the service and will be charged by the lab provider whether or not the result is of use to you.