Vitalis HEalth Cancellation Policy

Appointments can be rescheduled or cancelled if you contact us more that 24 hours before the appointment and and a refund will be issued. Please note refunds take 5-10 working days to appear in account

If you fail to notify of cancellation at least 24 hours in advance of the scheduled appointment you will be charged our cancellation fee:

£50 cancellation fee for all GP appointments: Consultations, Medicals, Wellness checks, Surgical procedures.

£25 cancellation fee for all Blood Test appointments, Covid Swabs, Vaccine Appointments, ECG’s, Ear wax removal.

You can reschedule up to two time after which a rescheduling fee (£50 for GP Appointments & £25 for Blood Tests) will be charged.

Rescheduling most happen greater than 24 before your appointment.

If you fail to attend -without contacting us either within 24 hours or earlier- the full fee of the GP appointment or other clinical appointment will be charged.

For example:

  • A new patient GP appointment will be charged at £135

  • A blood test appointment will be charged at £50

  • An ear wax removal appointment will be charged at £60

  • An ECG appointment will be charge at £85

Working with You

We do our best to work with our clients to ensure the best service possible and In circumstances out of your control, such as illness, car accident or death we will of course provide a refund.

If you have already availed of our service but no longer require the test result- for example if you have had a travel PCR COVID swab test- we cannot offer a refund as we have provided the service and will be charged by the lab provider whether or not the result is of use to you.

This applies to blood tests. For example if you come in and have blood tests, then that evening are admitted to hospital where further bloods are taken we cannot offer a refund as we have already provided the service, sent the bloods to the lab, and we will be charged by the laboratory.